Department History

More Than 50 Years of Service to Bucks County Citizens

The Bucks County Department of Emergency Communications was established on July 13, 1963 under the Bucks County District Attorney's Office to provide communications for county police departments. During the late 1970s Emergency Medical services (EMS) and Fire Communications services were added to the communications system. The 1980's brought the purchase of a computer-aided dispatch system used to improve the ability to process calls for service and unit status tracking. Improvements to the radio system and dispatcher training were made also.

1990s Into the New Millennium

In the 1990s we were able to implement many beneficial enhancements such as upgrading our CAD system, being the first suburban Philadelphia county to implement an Enhanced 911 system, beginning to provide Emergency Medical Dispatch (life-saving medical caller interrogation and instructions), and upgrade the county's radio infrastructure, just to name a few. The new millennium brought to Bucks County a new and enhanced digital radio system for all EMS, Fire and Police Departments, Mobile Data Terminals, and the inception of both Quality Assurance and Training divisions to improve employee skills.

2010 to Present

Moving into the second decade of the new millennium, Bucks County continues to grow with technology with the addition to computerized mapping to assist our dispatchers is visualizing incident locations and enhanced cell phone locations. We are also exploring new technologies to enhance our operations and to comply with any local, Commonwealth or federal regulations.

Current Department Information

From the communications center's inception, Bucks County has continually met the needs of the quickly growing constituency and serves our county as a fully consolidated Enhanced 911 emergency communications system. With a trained dispatch staff of 125 dispatchers, supervisors and managers we currently provide emergency communications services for over 130 agencies (EMS, Fire, and Police). Bucks County Department of Emergency Communications Center staff always strives to serve our customers, the citizens and emergency responders of Bucks County.

Get a Tour

Visit our Tours page if you are interested in receiving a walk-through of our communications center.