Consumer Protection/ Weights & Measures


Mission

The mission of the Bucks County Office of Consumer Protection/Weights and Measures is to create and keep a fair and equitable marketplace for consumers as well as businesses. From home improvement issues to mulch deliveries, from rebates to home oil deliveries, we cover it.

We conduct mediation of all consumer complaints against businesses, whether in or out of Bucks County. The department also performs investigation and coordination of complaints with other enforcement agencies for possible criminal action.

The Consumer Protection and Weights and Measures Department exists to protect your rights as a consumer by providing valuable information about the laws that govern how businesses conduct themselves and by advocating for your rights when needed.

From the Director

As the Director of this unique and diverse department, it is an honor to serve all residents of Bucks County.

Helping people find solutions to difficult situations is the agency's specialty. Problems may include:

  • The advertising of goods and services without intent to sell or sell as advertised
  • Any commodity which appears to be short weight
  • False statements that services, parts, or repairs are needed
  • Faulty products
  • Guarantees or warranties which do not honor a product or service
  • Incomplete or unsatisfactory home repairs
  • Mail order and telemarketing problems
  • Statements that goods and services are of a particular standard, quality, style, or model when they are not
  • Violations of landlord-tenant law, mobile home park laws, or security deposits
  • Weighing, measuring, and timing devices at service stations and stores

Contact

Our office receives over 6,000 consumer calls yearly, and we are available to participate in events or supply speakers to any organizations that would be interested in learning more about what the Office of Consumer Protection, Weights, and Measures can do for them.

Our competent staff members are available to answer your consumer questions, concerns, or comments. We are committed to maintaining a fair marketplace for Bucks County consumers and businesses alike.

How to File a Consumer Complaint

To file a consumer complaint please complete either our online consumer complaint form (PDF), or complete our printable consumer complaint form (PDF).

File Download

If you are using our online complaint form, depending on your browser (ex. Chrome), you may need to click the "Open in Acrobat" on the top right. If you do not have that option, and it does not allow you to fill in the form, download it to your computer to complete. When submitting, the form works with your email and should open your email or email browser to send. If it does not, or your email does not have that capability, save the file and email as an attachment to the Consumer Protection Department. This form will not automatically send without going through your email address.

If using our printable form you may print, fill out and either scan/email or mail, or you can use the PDF fill and sign feature, save a copy to your computer, and email the form to our office. Please also include a copy of all supporting documentation that would help us in mediating your complaint.

Speaker/Presentation Request Form

Please email, mail, or fax the Presentation Request Form (PDF). If you have a question or concern for our Consumer Investigators, please email the Consumer Protection Department.