The Department protects the public health of residents of rental units and promotes housing that is sanitary and fit for human habitation through its "Rules and Regulations Governing the Hygiene and Sanitation of Housing." Environmental Protection Specialists (EPS) from the Department respond to public health nuisance and housing complaints and investigates housing sanitation emergencies in rental housing units.
The Housing Hygiene and Sanitation Program utilizes a written complaint procedure. Complaints can be written on a form (form SA-2) that is provided upon request, or by letter. Complaints should be mailed or delivered to either to the Main Office or to the nearest District Office.