What do I do if I have problems with the Monitor Connect telephone reporting system?

The fastest way to contact Monitor Connect support staff is an email them and briefly describe your issue. Remember to include your name and telephone number.

You can also speak to someone Monday through Sunday by calling 800-788-9157 and listen to the prompts. There are options for English and Spanish.

Please note that if your number is not working, you may not be enrolled yet by the Adult Probation Department. Please try again later in the week or next week. If the issue is voice recognition, please move to a quiet location and try again. Please remember that you must make a payment before you are able to report in. If you are unable to pay, please contact your probation officer to discuss options.

Show All Answers

1. What is the difference between probation and parole?
2. What is the difference between a County and a State sentence?
3. How often will I be seen while I am on probation/parole?
4. If my parole officer is late for a scheduled appointment how long do I have to wait?
5. If I am on probation or parole, can I live with someone else who is on probation/parole?
6. Where do I get a drug/alcohol or mental health evaluation?
7. Why do I have to be drug tested?
8. How do I get a travel permit?
9. Why am I being charged supervision fees?
10. How can I find out someone's probation officer?
11. How do I report my change of address?
12. What do I do if I have a warrant?
13. If I am placed on probation/parole in Bucks County but want to reside in another county or state, will my case be transferred?
14. If my case is transferred from Bucks County to another county or state, where will I pay my court costs/fines and fees?
15. If my case is transferred to another county or state, will I have to pay supervision fees to both Bucks County and the jurisdiction that my case is transferred to?
16. If I am placed on probation/parole in another state, but live in Bucks County, will my supervision be transferred to Bucks County?
17. How do I make GPS payments?
18. What do I do if I have problems with the Monitor Connect telephone reporting system?
19. How do I fulfill my community service requirement if I have an Accelerated Rehabilitative Disposition (ARD) case?